Frequently Asked Questions

• How do I prepay online?
  • There will not be a traditional invoice available to pay online. Simply update your payment method (if necessary) and we will process your payment in the office and email a receipt to you.
  • Your credit balance will reflect online after your payment has been processed. We will apply the credit to each invoice as your treatments are completed.
• I previously was set up for Auto-Pay per service, but now wish to Pre-Pay. What do I do?
  • Great! Update your payment method and send a quick email to our Division Manager, evan@prattslandscape.com stating that you wish to prepay. We'll update your agreement and process your payment.
• Can I prepay via check?
  • Yes! Simply mail in your check and we will apply it to your service agreement. If possible, include the agreement # on your check. It's located in the top-right corner of the agreement.
• If I prepay and need to cancel my service mid-season, will I be refunded?
  • Yes. We will refund the balance minus any services that have been completed (at regular price) up to that point.
• If I pre-paid for my service in previous years, but choose not to prepay this year, will my service continue?
  • Yes. Unless we are notified via phone call or email to discontinue service, then treatment plan will continue. Each service will be invoiced upon completion and is Due On Receipt.

• Plant Health Care / Integrated Pest Management
  • Lawn Fertilization and Weed Control
  • Grub and Army Worm Protection
  • Mosquito Control
  • Tree / Shrub Care
  • Aeration and Seeding
• Residential Landscaping
  • Design / Installation
  • Maintenance
• Commercial Grounds Maintenance
  • Mowing / Trimming
  • Landscape Enhancements
  • Landscape Design / Installation
  • Irrigation Services
  • Snow / Ice Management

We serve the greater Lexington, KY area, including:

• Georgetown, KY
• Lexington, KY
• Frankfort, KY
• Paris, KY
• Nicholasville, KY
• Versailles, KY

We offer both one-time and recurring services, depending on your needs.

Your time is valuable, so we do not require you to be on-site during treatment. Our technicians will leave a sign in your yard and a service notification on your door each time, so you know we have been there. If necessary (i.e. locked gate), we can send you a pre-notification message the day prior to service so you can plan accordingly.

Each round of treatment is catered to meet the needs of your lawn. Some treatments are granular, and some are liquid. Our service notifications list specific products used for each round. If you have additional questions, you are always welcome to call us at 502-570-0910 or e-mail us at info@prattslandscape.com.

Yes. Most products are activated by rainfall or irrigation, but a few products can be less effective if it rains too soon after treatment. Pre-emergent and granular products will likely benefit from rain or irrigation soon after treatment. It’s not necessary to water the lawn immediately, but within a couple weeks from treatment. Broadleaf herbicides on actively growing weeds need about an hour of dry weather, so they have time to be absorbed by the plant. Once taken in by the plant, rain will quicken the translocation process and result in weeds dying faster.

Moles can be very frustrating in home lawn care. It is true that moles eat grubs, but the majority of their diet includes earthworms and other organisms. Protecting your lawn against grub damage is always wise, but, unfortunately, will not always resolve a mole problem. Click here for more information.

Anytime! There is no “off-season” for planting. Our Landscape Division is happy to come to look at your project and give you a quote all year long.

Our Mosquito Control service immediately controls existing mosquitoes, breaks the mosquito life cycle, and prevents these disease-carrying pests from turning your yard into a breeding ground. Our mosquito program consists of up-to 9 (nine) applications per year, with approximately 21 days between each treatment. Discounts and pre-payment options are available. We guarantee results, so service calls between treatments are free for full-service customers.

In order to access the online Customer Portal, we must send an invitation link to your email address. Once you receive the email, click the link in the email to set up your password and then you can log in. To request an invitation link to the Customer Portal, click here.